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1.      How do I know Jumpbooster has received and approved my payment?

You will receive an automated notification to your email address with payment approved and order details.

2.      How do I track my purchase?

You will receive an email with tracking information after the package has been shipped. The following is a list of shipping methods we use: 

Australia Post, Startrack, FEDEX and other local courier companies.

3.      Can I pay by credit card if I am not a PayPal member?

Yes you can. We support Apple Pay, Google Pay and Credit Card Payments.

PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at Jumpbooster to purchase items by Credit Card (Visa, MasterCard) and Debit Card.

We also offer Payin4 from PayPal.

Advantages of using PayPal:

  • Payment is traceable. You can trace the status of your payment using your PayPal account.
  • Payment does not require you to use your credit card online (you can transfer directly from your bank account). If you do use your credit card through PayPal, Jumpbooster won’t see your credit card number, minimizing the risk of unauthorized use.

Note: Jumpbooster does not store or review your credit card & personal information. As such, should any issues arise regarding your credit card or debit card transaction, please contact your bank or credit card company for assistance. Jumpbooster cannot accept any responsibility for any credit card or debit card payment issues.

4.      How can I cancel my order after payment?

If you have already paid for your order and want to cancel, please “Contact Us” as soon as possible. We can only accept cancellations if they have been sent within 24hrs of the order taken. If the timeline has passed, we will not refund the money however will provide you with credit in your online account for your next purchase.

5.      How long does it take to refund money to my credit card?

Upon confirmation that your refund request has been accepted or your order has been automatically cancelled, money will be refunded into your credit card account within 10 working days.

6.      Why can’t I pay online successfully?

Payments by credit card may fail for reasons, including authorization and fraud prevention systems. If you have trouble making payment using your credit card, we suggest contacting your credit card issuer directly.

Useful information for credit card payments:

  • Currently, we only accept payment via personal Visa or MasterCard Credit Card (excluding company issued credit cards)
  • Ensure your card issuer supports and has activated your 3-D Secure Code (Verified by Visa or MasterCard Secure Code). The Verified by Visa or MasterCard Secure Code is not the short numeric code printed on the back of the card. If you have not activated   your 3-D Secure Code yet, please contact your card issuer to activate this service
  • Please ensure there are sufficient funds in your credit card to cover payments
  • Always double check payment information before you proceed with any transaction

8.      How can I change my order after payment?

Please contact us and put the order on hold before you make up your decision. This will stop the packing process so you still have a chance to make changes.

To add products to your order without cancelling any previous items, “Contact Us”. There is no charge for this service.

 9.      I want to become a Partner.

At jumpbooster, we work with business partners to create a mutually beneficial system that offers opportunities for both Jumpbooster and our business partners.

Complete the form here to apply.

10.  How can I check order status?

I have an account:

Use your login details to sign in and in ‘My Account’ section, click on ‘View order status’.

I don’t have an account:

If you placed your order as a guest and have never registered an account with Marxgold.com, please check the email confirmation for your order and use your email along with the order number provided to check your Order Status via “Guest Customers” on the login page.

12.  How are shipping costs calculated?

We use flat rate shipping. Here are our reduced shipping costs

  • $5.00 Orders under $50.00
  • $10.00 Orders under $100.00
  • $15.00 Orders under $200.00
  • Free shipping for all orders over $200.00

13.  How do I edit my shipping address?

To edit your shipping address:
1) Sign in to My Account
2) You can add a new address or modify your current addresses by entering the required information

Note: You cannot modify a shipping address once you have placed the order already.

16.  Search Results

If you’re not getting enough results for the product you are searching for, try any of the following to expanding your search:

Model Number, Product Name, SKU, Price as long as 3 digits have been enter in the search bar.

Check your spelling

Make sure that you are using the correct spelling for the product you are searching for. If there is more than one spelling for a word, try them all.

Be careful when using “and”, “or”, “not”, and “the”

Include these words only if you expect them to be in the item’s title or description. Avoid using punctuation unless you expect it to be in the item’s title or description (e.g. t-shirt)