PRIVACY POLICY

Last updated: October 2026

Marxgold Investments Pty Ltd trading as Jumpbooster (“Jumpbooster”, “we”, “us” or “our”) respects your privacy and is committed to handling personal information responsibly and transparently.

This Privacy Policy explains the kinds of personal information we may collect, how we collect, hold, use and disclose that information, and how you can access or correct your personal information or make a privacy complaint.

We aim to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us.

WHAT PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Jumpbooster.

It may include:

your name
business or company name
email address
telephone number
billing and delivery address
customer account details
order and purchase information
product enquiries and correspondence
vehicle, engine, battery or equipment information you provide
information submitted through our Jump Starter Finder
warranty, return, repair or service information
photographs, videos or other files you choose to provide
marketing preferences
information supplied through contact, enquiry or promotional forms
website usage information
IP address
browser, device and operating system information
approximate location derived from your IP address
information collected using cookies, analytics and similar technologies.

Where you make a payment online, payment information may be collected and processed by our payment service providers.

Jumpbooster generally does not receive or retain complete credit or debit card details.

We generally collect only personal information that is reasonably necessary for our business activities.

SENSITIVE INFORMATION

Jumpbooster does not generally seek to collect sensitive information.

If sensitive information is provided to us, we will only collect, use or disclose it where reasonably necessary and where permitted by law, including where consent is required.

Please avoid providing sensitive information unless it is genuinely necessary for your enquiry, order, warranty, repair or service matter.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you:

purchase products from our website
create or use a customer account
contact us by telephone, email or through our website
submit an enquiry or contact form
use our Jump Starter Finder or another product-selection tool
lodge a warranty, return, repair or service enquiry
upload photographs, videos or supporting documents
subscribe to marketing or promotional communications
participate in a promotion
communicate with us through social media
provide information at a field day, trade show, exhibition or event
deal with one of our authorised resellers or business partners.

We may also collect information automatically when you use our website through cookies, analytics services and similar technologies.

In some circumstances, we may receive information from third parties involved in providing products or services to you, such as payment providers, freight companies, authorised resellers or service providers.

WHY WE COLLECT AND USE PERSONAL INFORMATION

We may collect, hold, use and disclose personal information for purposes including:

processing and fulfilling orders
arranging delivery or collection
processing payments
providing customer service and technical support
responding to product enquiries
providing product recommendations
operating our Jump Starter Finder
managing warranties, returns, repairs and replacements
preparing repair or replacement quotations
communicating with customers about existing orders or service matters
maintaining customer and business records
administering reseller and referral programs
preventing fraud and protecting our website and systems
improving our products, website and customer experience
analysing website performance and usage
providing marketing or promotional information where permitted
complying with legal, taxation, accounting and regulatory requirements.

We may also use personal information for purposes that are reasonably related to the purpose for which the information was collected, where permitted by law.

JUMP STARTER FINDER AND AUTOMATED RECOMMENDATIONS

Our Jump Starter Finder uses information you provide about your vehicle, equipment and starting requirements to generate product recommendations.

The Finder may use automated calculations, scoring rules and workflow systems to identify suitable Jumpbooster products.

These recommendations are provided as a guide to assist product selection.

If you are unsure whether a recommended product is suitable for your vehicle or equipment, you can contact Jumpbooster for assistance before purchasing.

ONLINE FORMS AND WORKFLOW SYSTEMS

Jumpbooster may use third-party form, automation and business workflow services, including services such as Jotform and Microsoft business services, to collect and process information submitted through our website.

Information submitted through these systems may include:

product-selection answers
contact details
enquiry information
order-related information
warranty, repair or return information
photographs, videos or supporting files
customer approvals or responses.

These service providers may process or store information on our behalf in accordance with their own privacy, security and data-storage arrangements.

RESELLERS AND REFERRAL PARTNERS

Jumpbooster works with authorised resellers, business partners and referral partners.

Where a customer purchases through a referral link or referral code, our system may record that the referral occurred and apply the relevant credit to the referring partner.

Referral partners may see information relating to their referral activity and credit balance.

They do not have access through the referral system to customer personal information such as:

customer names
email addresses
telephone numbers
delivery addresses
order details
payment information.

Where an authorised reseller or business partner is directly involved in an order, enquiry, warranty, return, repair or service matter, limited personal information may be shared separately where reasonably necessary to provide that service.

We aim to limit any information disclosed to what is reasonably necessary for the particular purpose.

DIRECT MARKETING

Where permitted by law, we may use your contact details to send information about Jumpbooster products, promotions, events or services that may be relevant to you.

You may opt out of marketing communications at any time by:

using the unsubscribe option included in our marketing emails, or
contacting us directly.

Opting out of marketing does not prevent us from contacting you about an existing order, enquiry, warranty claim, repair, customer account or other service you have requested.

Jumpbooster does not sell personal information to third parties.

COOKIES AND WEBSITE TECHNOLOGIES

Our website uses cookies and similar technologies to:

operate and secure the website
remember preferences
support ecommerce functionality
understand how visitors use the website
measure website performance
improve our content and customer experience
support advertising and marketing activities where applicable.

You can control or delete cookies through your browser settings.

Where our website provides cookie or consent controls, you may also use those controls to manage non-essential cookies.

Disabling certain cookies may affect the operation or functionality of parts of the website.

WEBSITE ANALYTICS AND SESSION RECORDING

We use website analytics and session-recording technologies, including Microsoft Clarity, to help us understand how visitors interact with the Jumpbooster website and improve its content, layout, performance and usability.

These technologies may collect information such as:

pages viewed
clicks
scrolling behaviour
mouse movements
time spent on pages
browser and device details
screen size
IP address
approximate geographic location derived from an IP address.

We do not intentionally use session-recording services to collect payment details, passwords or other sensitive information entered into website forms.

Where required, consent controls may be used before non-essential analytics or tracking technologies operate.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate our business or provide products and services to you.

Recipients may include:

payment processors
freight and delivery companies
ecommerce and website service providers
online form providers
cloud hosting and data-storage providers
email and communication providers
analytics and technology providers
Microsoft business services
contractors and service providers
warranty and repair providers
authorised resellers, business partners and referral partners where reasonably necessary
accountants, legal advisers and other professional advisers
government, regulatory or law-enforcement authorities where required or authorised by law.

We aim to provide service providers only with information reasonably necessary for them to perform the services they provide.

If our business or assets are sold, transferred or reorganised, personal information may form part of that transaction, subject to applicable privacy requirements.

OVERSEAS DISCLOSURE AND STORAGE

Some service providers used by Jumpbooster may process or store personal information outside Australia.

This may include providers of:

cloud hosting
online forms
analytics
email services
ecommerce systems
automation and workflow systems
payment services
website technology.

For example, Microsoft and Jotform may use systems or infrastructure located outside Australia depending on the services and data-storage arrangements being used.

Where practicable and required by applicable privacy law, we take reasonable steps to ensure overseas recipients handle personal information appropriately.

HOW WE HOLD AND PROTECT PERSONAL INFORMATION

Personal information may be stored electronically or, in limited circumstances, in physical records.

We take reasonable steps to protect personal information from:

misuse
interference
loss
unauthorised access
unauthorised modification
unauthorised disclosure.

Security measures may include access controls, passwords, secure cloud services, restricted staff access and other technical or administrative safeguards.

No website, transmission method or electronic storage system can be guaranteed to be completely secure.

HOW LONG WE KEEP PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by law.

Retention periods may depend on matters such as:

transaction and accounting requirements
taxation obligations
warranty periods
repair or service records
legal or regulatory requirements
dispute resolution
legitimate business recordkeeping requirements.

When personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to destroy or de-identify it.

Some information may remain temporarily in secure backups until those backups are replaced or deleted through normal system processes.

ACCESSING YOUR PERSONAL INFORMATION

You may request access to personal information we hold about you.

We may need to verify your identity before providing access.

In some circumstances, access may be limited or refused where permitted by law. If this occurs, we will explain the reason where we are permitted to do so.

There is no charge for making an access request.

Where permitted by law, we may charge a reasonable amount for the actual cost of providing access, but any charge will not be excessive.

CORRECTING YOUR PERSONAL INFORMATION

If you believe personal information we hold about you is inaccurate, incomplete, out of date or misleading, please contact us.

We will take reasonable steps to correct the information where appropriate and required by law.

PRIVACY COMPLAINTS

If you believe Jumpbooster has not handled your personal information appropriately, please contact us first so we can investigate the matter.

Please provide enough information for us to understand the issue and respond properly.

We will investigate privacy complaints and aim to respond within a reasonable period.

If you are not satisfied with our response, you may be able to lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)

Information about privacy rights and making a privacy complaint is available from the OAIC website.

THIRD-PARTY WEBSITES

Our website may contain links to external websites or services.

Jumpbooster is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policies of third parties before providing them with personal information.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to:

our business
our website
our products and services
our technology and service providers
our information-handling practices
applicable laws or regulatory requirements.

The current version will be published on this page and the Last updated date will be changed when material updates are made.

CONTACT US

For questions about this Privacy Policy, requests to access or correct personal information, or privacy complaints, please contact:

Marxgold Investments Pty Ltd trading as Jumpbooster

Email: info@jumpbooster.com.au
Website: www.jumpbooster.com.au